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Project Management Template for Issue Management

March 5 2007

Need a Project Management Template? Read on…

Within the Project Life Cycle, unforeseen issues often arise that result in a delay to project delivery. Whether the issue is that your suppliers haven’t delivered on time, technology hasn’t performed as expected or you experience equipment faults, you need to put in place a process for resolving project issues quickly and efficiently. To help you to do this, we have described:

4 Steps for Project Issue Management

Issue Management is the process of identifying and resolving issues within a project. By quickly and efficiently managing issues, you can:

  • Limit the effects of unforeseen events on the project
  • Reduce the time spent administering project issues
  • Greatly improve your chances of project success

The Issue Management Process is comprised of the following procedures:

Step 1: Identify the Issue.

Any member of the project team may identify a new project issue. An Issue Form is completed to describe the issue and rate its current impact on the project. The actions required to resolve the issue are also identified.

Step 2: Review the Issue.

The project management templates for Issue Form is then forwarded to the Project Manager, who investigates the issue and determines the overall issue priority. The priority of the issue is determined by its current impact on the project’s ability to achieve its stated objectives. If the issue is severely impacting the project, then it is assigned a high priority rating and forwarded to the Project Board for review. When determining the issue priority, the Project Manager considers whether the:

  • Deliverables listed in the Terms of Reference are currently being affected by the issue
  • Quality Targets specified in the Quality Plan are currently being affected by the issue
  • Timeframes specified in the Project Plan are currently being affected by the issue
  • Resources specified in the Resource Plan are currently being affected by the issue
  • Budget specified in the Financial Plan is currently being affected by the issue

If the Project Manager believes this is not a high priority issue but it should still be acted on immediately, he or she will implement a suite of actions to resolve the issue quickly and efficiently.

Step 3: Assign Issue Actions.

The Project Board reviews all high priority issues by considering the current impact of each issue on the project. It may then decide to:

  • Ignore the issue, as Board members believe it is not impacting the project
  • Validate the issue and request further information that is needed to make a decision
  • Decide on a suite of actions to resolve the issue

The Project Manager is then responsible for scheduling and implementing these actions and reviewing the issue on a regular basis to ensure that it has been resolved accordingly.

Throughout the Issue Management Process, the Project Manager can monitor and control issues impacting the project by keeping the Issue Register up-to-date.

By completing these 3 steps for each issue that arises, you will be able to minimize the effect that issues have on your project and thereby increase its chances of success.

To manage issues efficiently, why not try this Issue Management Kit from Method123? This kit includes all of the project management templates, forms and processes required to manage issues effectively.