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Quality Management Process with a Project Management Template

September 7 2007

Implement a Quality Management Process using a Project Management Template

Within the last issue, we described how to meet your customers expectations by creating a Project Quality Plan. Today, we will describe how to execute that plan, by revealing:

How to implement a Quality Management Process

Being a Project Manager is a tough job! You not only have to produce the deliverables on time and within budget, but you also need to ensure that they meet the quality expectations of your customer. To do this, you need to define and execute a Quality Management Process using Project Management Templates.

By implementing a quality process within your project, you will not only be able to control the level of quality of your deliverables, but you can also provide your customer with assurance that the project will result in a solution which meets their expectations.

Perform the 3 steps below to implement a Quality Management Process for your project.

Steps 1: Create a top notch plan

Before you being to measure quality within your project, you should first create a Quality Plan in your project management template by clearly setting out the quality targets to be achieved. The quality targets defined should be agreed with your customer, to provide a solid foundation for measuring the overall success of the project.

Steps 2: Control the quality of your deliverables

During the execution of your project, you will need to closely monitor and control the quality of each deliverable being produced to ensure that it meets the quality targets set. You can use the following techniques to control the quality of deliverables for your project:

  • You can ask staff to review each others deliverables to determine how closely they align with the quality targets set. This technique called “Peer Reviews” helps staff to identify the additional activities required to complete their deliverable and meet the requirements of the customer.
  • If you have a Quality Manager assigned to your project, then they will want to undertake formal “Deliverable Reviews” for each deliverable as it is nearing completion. These reviews will provide the Project Manager with an overall view of the status of each deliverable and enable them to correct any quality deviations identified.
  • Phase Reviews can be completed by the Project Manager at the end of each project phase, to ensure that all of the deliverables produced by the project meet the defined quality targets.

Steps 3: Assure your customer of success

While monitoring and controlling the quality of deliverables within your project, you should consider providing your customer with assurance that their requirements will be met. The easiest way to do this is to allow an independent person (appointed by your customer) to regularly review your project and give their “thumbs-up” by stating that the deliverables being produced are in accordance with the quality targets set.

Not only will this provide your customer with assurance that you are “on track”, but it will also place onus on the customer to raise any foreseen quality issues early in the Project Lifecycle —thereby providing you with more time to correct any quality issues identified and continue on with the delivery of the project.

By performing these 3 easy steps, you can control the quality of deliverables within your project and assure your customer that you will provide a solution which meets their requirements.

If you would like to download a Quality Management Process project management template to help you to monitor and control the quality of deliverables within your project, then click above.