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Principles of Total Quality Management

December 15 2011

The principles of total quality management are a management plan that focuses on the needs and requirements of the customers as it pertains to your products. This has to include a strategy to acquire the data and use it effectively to ensure the quality levels are achieved along with a pathway for the processes to be improved.

The start of any list of principles of total quality management must begin with a focus on the customer’s needs. Without their needs being properly addressed, the deliverables will not have a buyer for your organization to rely on as a revenue source. Their needs can be addressed either by shifting your production line to meet their needs or showing the customer how the current level of quality is more beneficial to their bottom line.

Another important portion of the principles of total quality management is the involvement of the management as leaders in the quality process that will entice the staff to believe in what is being done. Proving the principals involved with the quality plan is important by the management staff actually proving what they say by example is the best method.

The system approach to quality management is another of the important principles of total quality management. This is a documented path that logical decisions are made from along with providing a framework for the decision making processes. This removes the guess work for the processes.

One of the most important of the principles of total quality management is a set path way for continuous improvement of the quality plan in documented form. With checks and balances in place to be triggered if a situation arises so a new assessment of the quality criteria can be made and then activated.

The principles of total quality management have to be in place so the quality of your deliverable is not only met, but proof can be then provided to your customer base. This will give them the reassurance you have done due diligence in creating a deliverable to met their needs on a continuous basis so you can be counted on as a reliable provider of a product.